Paper Details

Name: Jaspal Kaur
Country: India

Year: 2024
Volume: Volume-11, Issue-2 (July- December)
Page Number: 55-61

1. ABSTRACT
The railway is a public service industry, and public utilities are generally natural monopolies
through which products are added or services are essential. Substitution on the part of
consumers is as difficult as competition on the part of other producers. Everyone must have
water, light, heat, and transportation service. Social welfare depends on public utilities
because of the essential nature of their services. Consumer courts are established to deals
with these claims. on the other hand there are so many causes‟ of consequential accidents
such as incidental, failure of equipment etc. Passengers who are vulnerable to accidents or
become victims of any untoward incident are entitled to compensation. The Railway
Administration will be accountable for compensation for the loss of a passenger's death or
injury if a dependent of the wounded or slain passenger maintains an action and recovers the
damage in connection with it. The consignor, consignee, or endorsee may also make a claim
for the loss, destruction, deterioration, or non-delivery of the consignment. This Paper clearly
specify the difference of powers of Consumer courts and Railway Claims Tribunal.
Keywords: Compensation, Services, Accidents, Claims, Consumer Courts, Railway Claims
Tribunal.