Paper Details

Name: Suraj Sahu, Tumeshwar & Rameshwar Mandavi
Country: India

Year: 2026
Volume: Volume No: 13, Issue No: 1, Year: 2026
Page Number: 105-112
DOI: https://doi.org/10.5281/zenodo.20353631

ABSTRACT
The COVID-19 pandemic forced a rapid shift from traditional office settings to hybrid
working models, yet objective long-term evidence of the model’s impact on corporate
productivity remains limited. This paper addresses that gap by comparing two five-year
period within the Indian technology sector —the pre-pandemic era (FY 2015–FY 2019) and the post-pandemic hybrid era (FY 2021–FY 2025) while deliberately omitting the FY 2020 transition year. Drawing on secondary data from five leading Indian IT companies namelyTata Consultancy Services, Infosys, Wipro, HCLTech, and Tech Mahindra, This study examines absolute revenue, operating margins, workforce attrition rates, and the evolution of psychological well-being frameworks across the decade. Spearman’s rank correlation analysis on aggregated industry averages (n = 10) reveals a strong negative correlation between revenue scale and operating margins (ρ = −0.84, p = 0.002), confirming that margin compression accompanied industry scaling, while attrition showed no statistically significant monotonic relationship with either variable. The hybrid era coincided with accelerated revenue growth and broadly resilient margins. Attrition spiked sharply during the FY22–23 ―Great Resignation‖ but settled by FY24–25 into a range broadly at or below pre-pandemic average. However, a modest uptick in FY25 points to a dynamic equilibrium rather than a continuous decline. The timing of this stabilization coincides with the maturation of proactive digital well-being programmes across the sector, though the secondary data design does not allow for causal inference. The paper concludes that the hybrid model, when backed by genuine investment in employee psychological health, has established itself as a viable high productivity framework for India’s digital economy.

Keywords: Hybrid Work Model; Decadal Analysis; Productivity Metrics; Indian IT Sector;
Big Tech; Operational Performance; Workplace Psychology.